Please read these Terms carefully before using DC Softek's platform and services.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and DC Softek ("Company," "we," "us," or "our") governing your access to and use of our SaaS platform, website, APIs, and all related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or your organization. By using our Services, you represent and warrant that you meet these requirements.
Subject to these Terms, DC Softek grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes during your subscription period.
Use of WhatsApp Business API through our platform is subject to Meta's WhatsApp Business Terms of Service and Usage Policies. You must comply with all applicable Meta policies including message template guidelines, opt-in requirements, and prohibited content rules. DC Softek reserves the right to suspend services if Meta policies are violated.
We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with prior notice. Downtime beyond our control (including Meta API outages) shall not constitute a breach of these Terms.
You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
You must immediately notify us at support@dcsoftek.com of any unauthorized access or security breach. We are not liable for any loss arising from unauthorized use of your account due to your failure to secure your credentials.
You are responsible for ensuring that all business information, WhatsApp Business Account details, and contact data you provide is accurate and that you have the legal right to use it on our platform.
Fees are billed in advance. Failure to pay may result in service suspension. Refunds are available within 7 days of initial purchase for new subscriptions only, subject to our refund policy.
You agree NOT to use our Services to:
Violation of this policy may result in immediate account suspension without refund and may be reported to relevant authorities.
DC Softek and its licensors own all right, title, and interest in the Services, including all software, algorithms, designs, trademarks, trade secrets, and documentation. Nothing in these Terms transfers any IP rights to you.
You retain ownership of all content, data, message templates, contacts, and configurations you upload to our platform ("Your Content"). By using our Services, you grant DC Softek a limited license to process, store, and transmit Your Content solely to provide the Services.
Any feedback, suggestions, or ideas you submit to us may be used by DC Softek without obligation or compensation to you.
You are responsible for ensuring all content you create or upload does not infringe third-party intellectual property rights.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. DC SOFTEK DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DC SOFTEK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICES.
Our total aggregate liability to you for any claims arising from these Terms or use of our Services shall not exceed the total fees paid by you in the 3 months preceding the claim.
DC Softek is not liable for any actions, limitations, or outages of Meta's WhatsApp Business API or any other third-party services integrated with our platform.
Your use of our Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. You warrant that you will comply with all applicable data protection laws when using our Services and processing end-user data.
You agree to indemnify, defend, and hold harmless DC Softek, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: (a) your use of the Services; (b) violation of these Terms; (c) your content or data; (d) violation of any third-party rights; or (e) violation of applicable laws.
You may terminate your account at any time by contacting us at support@dcsoftek.com. Termination will take effect at the end of your current billing period. No refunds will be issued for unused subscription time.
We may suspend or terminate your account with immediate effect if you:
Upon termination, your access to the Services will cease immediately. Your data will be retained for 30 days after termination, after which it will be permanently deleted. You may request an earlier deletion by contacting support.
These Terms shall be governed by the laws of India. Any disputes shall be resolved through binding arbitration in India, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive the right to participate in class action proceedings.
We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes via email. Continued use of our Services after the effective date of changes constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and DC Softek regarding the Services and supersede all prior agreements.
If you have any questions about these Terms, please contact us: