How DC Softek collects, uses, and protects your personal data.
Last Updated: June 15, 2024
1. Introduction
DC Softek ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform, website (dcsoftek.com), and services — including our WhatsApp Business Automation Platform, CRM, and AI Chatbot solutions.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. Please read it carefully.
2. Data Collection
We collect information in the following ways:
2.1 Information You Provide Directly
Account registration information (name, email, phone number, company name)
Payment and billing information (processed securely through third-party payment processors)
Support requests and communications
Feedback, surveys, and form submissions
WhatsApp Business API credentials and business information
2.2 Automatically Collected Information
Log data (IP address, browser type, pages visited, time spent)
Device information (operating system, device type, screen resolution)
WhatsApp Business Account information provided via Meta's API
Message delivery reports and status data from WhatsApp Business API
Contact lists and conversation data as authorized by you and your customers
2.4 Customer Data You Upload
Contact lists, CRM records, and customer information you import
Campaign content and message templates
Business configuration and workflow data
3. Data Usage
We use collected information to:
Provide, operate, and maintain our platform and services
Process transactions and send related communications
Send WhatsApp messages, notifications, and campaigns on your behalf
Improve and personalize our services based on usage patterns
Respond to your inquiries, support requests, and technical issues
Send product updates, security alerts, and administrative communications
Monitor platform usage for security, fraud prevention, and compliance
Comply with legal obligations and enforce our terms
Generate aggregated, anonymized analytics and reports
Important: DC Softek uses Meta Platform Data solely to provide communication, automation, customer engagement, and business workflow services on behalf of its clients. Meta Platform Data is never sold, shared with unauthorized third parties, or used for advertising purposes unrelated to the services we provide.
4. Data Storage
Your data is stored on secure cloud infrastructure hosted primarily in India and/or internationally recognized cloud providers (such as AWS or Google Cloud). We implement appropriate technical and organizational measures to protect your data, including:
Encryption at rest and in transit (TLS 1.2+, AES-256)
Isolated storage environments for each client account
Regular backups with point-in-time recovery
Data retention aligned with your subscription and applicable legal requirements
Secure deletion of data upon account termination (within 90 days)
Conversation data, contact information, and campaign data are retained for the duration of your subscription plus 30 days after termination, unless earlier deletion is requested.
5. Security Measures
We protect your data with industry-standard security practices:
Encryption: All data in transit uses TLS/SSL. Data at rest is encrypted using AES-256.
Access Controls: Role-based access controls, multi-factor authentication, and principle of least privilege.
Vulnerability Management: Regular security testing, dependency updates, and penetration testing.
Incident Response: We maintain an incident response plan and will notify affected users within 72 hours of discovering a breach.
Employee Training: All staff receive data protection and security awareness training.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your data only in the following circumstances:
Service Providers: Trusted third-party vendors (hosting, payment processing, email delivery) under strict confidentiality agreements
Meta Platforms: Data shared with Meta is limited to what is required to operate the WhatsApp Business API
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In the event of a merger, acquisition, or sale (with prior notice)
With Your Consent: In any other case, only with your explicit consent
7. User Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete data
Right to Deletion: Request deletion of your personal data (see our Data Deletion page)
Right to Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your data for specific purposes
Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time
Right to Restrict Processing: Request we limit how we process your data in certain situations
To exercise any of these rights, contact us at support@dcsoftek.com. We will respond within 30 days.
8. Cookies
We use cookies and similar technologies to:
Maintain your session and authentication state
Remember your preferences and settings
Analyze website traffic and usage (via analytics tools)
Improve platform performance and user experience
You can control cookies through your browser settings. Disabling cookies may affect platform functionality.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice in our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Information
For any privacy-related questions, concerns, or requests, please contact us: