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User Data Deletion

You have the right to request deletion of your personal data. We process all data deletion requests in compliance with GDPR, CCPA, and Meta Platform Policy.

Request Your Data Deletion

Users may request deletion of their personal data by contacting our support team. Requests are processed in accordance with applicable privacy regulations and Meta Platform policies.

Email Deletion Request
Or email us directly at support@dcsoftek.com with subject "Data Deletion Request"
How It Works

Data Deletion Process

Here's how to submit and track your data deletion request.

1

Submit Your Request

Send an email to support@dcsoftek.com with the subject line "Data Deletion Request." Include your full name, email address associated with your account, and any specific data you wish to have deleted.

2

Identity Verification

We may request identity verification to ensure we process the request for the correct individual. This is to protect your privacy and prevent unauthorized deletions. We will respond within 48 business hours.

3

Request Processing

Once verified, we will begin processing your deletion request. This includes removing your personal data from our active systems, databases, and backups (where technically feasible). We will confirm initiation of the deletion within 5 business days.

4

Completion Confirmation

We will send you a confirmation email once your data has been deleted. The entire process is completed within 30 days of receiving your verified request, in accordance with GDPR and applicable privacy regulations.

What Data Will Be Deleted

Upon a valid deletion request, we will permanently delete the following data associated with your account:

  • Account profile information (name, email, phone number, company details)
  • Login credentials and authentication data
  • WhatsApp Business Account configuration and linked number data
  • Message history, conversation logs, and campaign data
  • CRM contacts and customer records you created
  • Chatbot configurations and workflow data
  • Payment and billing records (subject to legal retention requirements)
  • Analytics and usage data tied to your identity

Data We May Retain

In certain circumstances, we may retain some data even after a deletion request, as required by law:

  • Financial transaction records (required by tax and accounting laws, typically 7 years)
  • Data needed to resolve active disputes or legal proceedings
  • Aggregated, anonymized data that cannot be linked to you
  • Data required to comply with legal obligations or regulatory requirements
  • Backup data that is technically difficult to immediately purge (deleted within 90 days)

Data Deletion for End Users (Customers of DC Softek Clients)

If you are an end user (a customer of a business that uses DC Softek's platform), your data is controlled by that business (our client). To request deletion of your data:

  • First contact the business you interacted with directly
  • If the business instructs DC Softek to process the deletion, we will do so on their behalf
  • You may also contact us at support@dcsoftek.com and we will work to identify the appropriate controller

Meta Platform Data Deletion

For data processed through Meta's WhatsApp Business API, deletions are coordinated in accordance with Meta's Platform Terms. DC Softek processes deletion requests for Platform Data as instructed by our clients and in compliance with Meta's data deletion requirements.

Contact Information

For all data deletion requests or questions about your privacy rights:

We take all data deletion requests seriously and process them promptly in accordance with applicable privacy regulations including GDPR, CCPA, and Meta's Platform Terms.